Privacy Policy - Synata Express Co.,Ltd

Synata Express Co.,Ltd (hereinafter referred to as “Company”) has developed and provided online and digital services covering all types of online media that provide information services, tracking parcels, and online booking platforms to members, partners, shareholders, and the general public. The company, which owns the website, applications, and all online services, is aware of the importance of personal information and always respects the privacy rights of all users.

Therefore, the company has collected telephone numbers of customers who used the company's online channels and utilizes that information to manage and improve news and information services, product/service advertisements for the company, affiliates, and business partners to meet customers' requirements efficiently. The information is also used for tracking and investigating offenses, fraud, and security measures for customers. The company will keep the information for the duration that you access the information services, news services, and receive benefits from the company. The company will delete the mentioned information when you cancel your online accounts or when the company receives a notification from you. The company may disclose the said information to relevant officials to achieve the objectives of collecting, using, and disclosing this information.

You can use the company's online services to look for information and search for services without revealing your identity or providing personal information. However, if you wish to use services or access certain information such as online booking, parcel tracking, and claiming various benefits through specific channels, you'll be requested to comply with the terms and conditions specified in the privacy policy. You may need to disclose or provide personal information such as your name, ID card number, telephone number, email address, or address to use the services or access information appropriately. By using the company's online services, you are considered to have agreed to accept and be bound by the terms and conditions stated in this privacy policy. If you do not wish to be bound by the privacy policy, you may simply not use the service and leave the website, application, or online channel you're accessing. For inquiries, please contact the company at Call Center Tel (855) 11 956 105, Synata , Ltd every day from 06:00-22:30 hrs.

1. Privacy Policy Introduction

The company takes your personal information seriously and will comply with the laws of personal information security enforced on the company.
During the use of services or access to certain platforms of the company (as defined in the terms of service), the company will collect data, including your personal information.
This privacy policy informs you how the company processes and stores data received and collected during your access to the services or platforms. The company will collect, utilize, and disclose privacy information in accordance with this privacy policy only.
It is important for you to read this privacy policy and other enforced policies identified by the company, especially the policy about collecting your privacy information, so you are aware of how the data is collected and how your personal information is used.
By clicking or checking the “Registration” button or similar messages on the company's registration service page, you agree to the privacy policy of the company. You confirm that you have been informed and understood the conditions of this privacy policy and agree to the collection and processing of privacy data as described under these conditions.
From time to time, the company may change the privacy policy. Any changes will be announced on the company's website or other suitable platforms or notified to customers via email or text message. Continued use of the services or platforms, including commands to make orders or request benefits, is considered acknowledgment and acceptance of the changes. Please check your email for any changes and amendments to the privacy policy.
The privacy policy also applies to other announcements, contracts, and consensual messages about collecting, using, and disclosing your privacy data to the company and will not be canceled until the company specifies otherwise.
You may visit the platform and browse the website without identifying your personal details. However, you must sign up if you wish to access certain services. If you have comments, suggestions, or complaints regarding your personal information, please contact the company's information officer via the contact information provided on the company website.

2. The Personal Data the Company Has Collected from You

Privacy information means any information, whether recorded in the form of a document or not, in which the identification of individual information is clear or can be honestly and reasonably identified by the person who holds possession of the information or when combined with other information directly and can be identified clearly.

The company will collect information from you as follows:

Personally identifiable information such as your name, gender, and birthday.
Contact information such as receipt shipping address, email, and phone number.
Financial information such as bank accounts and payment details.
Transaction information such as details of payments made to you and by you, details of products and services you buy from the company.
Technical information such as IP address, login information, browser type and version, time and location configuration, connection and type of browser used for connecting with the operating system and platform, and other technologies on devices you use to access the platform.
Personal information such as usernames, passwords, orders, interests, configuration, feedback, and survey responses.
Usage information such as your platform access information, products, and services.
Marketing information and communication such as satisfaction when receiving marketing information from the company and its partners and communication satisfaction.

The company has received your personal information while you're using the platforms and receiving any services in the following cases:

When you sign up for an account and/or membership with the company.
When you sign up for any services available on the platforms.
When you access forms and functions on the company's platforms and services.
When you subscribe to any advertising media or marketing collateral of the company.
When you participate in a competition, discounts, or questionnaires.
When you log in with an account on the company's platform or contact the company via internal services or applications, for example, Facebook and Google.
When you contact us offline, including via a customer service representative who is the company's outsource.

You must submit accurate and non-deceptive personal information. You must inform the company of the latest information and any changes. The company has the right to request documents to confirm your personal information as part of the company's customer validation process.

The company will collect your privacy information when you voluntarily agree to submit it. If you choose not to submit your privacy information or later cancel your consent, the company cannot provide the services or access to the platforms.

You may log in to the system and update your personal information at any time.
If you provide any third-party personal information to the company, you assure and warrant that you have obtained the third party's consent to share and deliver their personal information to the company for collection, use, or disclosure in accordance with this privacy policy.
If you use the company account via other social media accounts or link the company account with your other social media accounts, the company has access to your personal information that you voluntarily provide to social media service providers in accordance with the provider's policies. The company will handle your personal information in accordance with this privacy policy.

3. Use and Disclosure of Personal Information

The personal information collected from you will be used by the company or shared with third parties (including related companies, third-party service providers, and vendors) for the following purposes:

To facilitate the use of the service and access to the platform, including answering questions, suggestions, claims, or disputes through third-party customer service representatives.
To process your orders through the platform, whether the services are provided by the company or third-party providers.
To handle payments for services you've made on the platform, whether served by the company or third-party providers.
To serve services you've purchased on the platform, whether sold by the company or third-party providers. The company will send personal information to third parties to serve the services to you (e.g., to carriers or distributors).
To update the delivery status of the services to you, whether sold by the company or third-party providers.
To compare data and confirm with third parties to ensure the accuracy of the information.
To provide your accounting manager (if any) with the company.
To verify and proceed with a transaction of the payment you've made online.
To verify the downloaded information from the platform.
To improve layouts or contents of the webpages on the platform and modify them for users.
To identify visitors on the platform.
To conduct research on demographic data and user behavior.
To provide information that the company finds useful or that you request from the company, including information from third-party providers of products and services.
With your consent, the company may use your personal information to send marketing documents or sales promotions of products and services of the company or third-party vendors.

You can unsubscribe from receiving marketing information at any time by using the unsubscribe option in the electronic marketing content. The company may use your contact information to send letters from the company and related companies.

Exceptions: The company may disclose personal information when necessary to prevent a threat to life or health, for law enforcement purposes, to comply with the law, and to serve any requirements and claims.

The company may share your personal information with third parties for the purposes mentioned above. The company ensures that third parties will keep your personal information safe and comply with privacy protection standards.

If you live in the Kingdom of Cambodia, the company may transfer your personal information outside the Kingdom of Cambodia for the purposes set out in this privacy policy. The company will ensure that the recipient has the same or similar personal information protection standards as the laws applicable to the company.

4. Revocation of Consent and Deletion or Anonymization of Information

You may request revocation of your consent to use or disclose personal information for any purposes or request to delete or anonymize personal information by contacting the personal information protection officer as specified above.

Please note that if you revoke consent or request deletion or anonymization, the company may not be able to provide products, services, or comply with any contracts you have with the company. The company reserves the right to refuse service under these circumstances.

5. Amendment of Personal Information

It is important that you provide accurate personal information. You are responsible for notifying any changes to your personal information or if you believe that the information the company has is incorrect, incomplete, misleading, or outdated. You can update your personal information at any time by logging in to your account on the platform. If you are unable to update your information through your account, you can contact the personal information protection officer as specified above.

The company will take steps to share your updated privacy information with third parties and affiliated companies when it considers that the information is still needed for the purposes specified above.

6. Accessing Your Personal Information

If you wish to request information about your personal information that the company has collected or have questions about the data collection methods used or disclosed by the company in the past year, please contact the personal information protection officer as specified above. To expedite the processing of your request, additional information may be required.

The company reserves the right to charge processing fees for retrieving your personal information. If applicable, the company will notify you of the processing fee before processing your request.

The company will provide feedback to your request as soon as possible. If the company does not respond within twenty-one (30) days from the date you submitted the request, the company will notify you in writing. If the company is unable to provide any personal information or make corrections as requested, the company will notify you of the reason.

7. Security of Your Personal Information

The company has implemented suitable physical and technical measures to protect your personal information from unauthorized access, storage, use, disclosure, reproduction, distribution, or similar risks. Examples include:

Restricting access to personal information to those who need access.
Installing technology products to prevent unauthorized access to computers.
Deleting or anonymizing personal information when it is no longer needed for legal or business purposes.
Using SSL (Secure Socket Layer) encryption when processing financial information.

If you believe that your privacy has been violated by the company, please contact the privacy protection officer as specified above.

While no data transmission or electronic storage method is completely secure, the company will strive to protect the security of your data and constantly review and improve security measures.

Your password is the key to accessing your account. Please use unique numbers, letters, and special symbols and do not share your password with anyone. If you lose control of your password or personal information, you are responsible for any actions taken under your name. If your password is compromised, contact the company immediately to change it. The company reminds you to log out of your account and close the webpage after using a shared computer.

8. Maintenance of Personal Information

The company will maintain your personal information for as long as necessary, required by law, or for the purposes for which it was collected. The company will stop maintaining or delete personal information when it is no longer needed for the purposes it was collected or for legal or business purposes.

9. Minor Children Under the Age of 18 Years

The company does not provide services to children under 15 years old or maintain personal information related to children under 15 years old. If you are under 15 years old, you can use the company's website with parental supervision.

10. Data Collection for Information Maintenance System

The data collection of this information maintenance system is intended for the company to provide you with appropriate services, meet your needs, and enhance and improve services. The data will be collected as necessary and relevant to the purposes of the website only.

The data that the company will collect may include your information as follows:

Information you provide to the company for registration, membership sign-up, and receiving services, including email notifications and newsletters, such as first and last name, email address, ID card number, or telephone number.
Companies or authorized service providers may use cookies, web beacons, or other technology systems to collect data to provide you with better, faster, more secure, and more private services when you use the service or platform.
When you access the platform via computers, mobile devices, or other internet devices, the company's server system will automatically record your access. Your browser will send information, which may include:

IP address of the computer or communications equipment.
Web browser type.
The webpage you visited before entering the company's platform.
The pages within the platform you visited.
Referring sources, duration of visitation, and the number of pages viewed.
Time spent on pages and searched information on the platform.
Contact information, including the purchase of services, comments

Privacy Policy on Digital Platform of Synata Express Co.,Ltd